Viewing the stress response as a resource can transform the physiology of fear into the biology of courage. It can turn a threat into a challenge and can help you ① do your best under pressure. Even when the stress doesn't feel helpful ― as in the case of anxiety ― welcoming it can transform ② it into something that is helpful: more energy, more confidence, and a greater willingness to take action. You can apply this strategy in your own life anytime you notice signs of stress. When you feel your heart beating or your breath quickening, ③ realizing (→realize) that it is your body's way of trying to give you more energy. If you notice tension in your body, remind yourself ④ that the stress response gives you access to your strength. Sweaty palms? Remember what it felt like ⑤ to go on your first date ― palms sweat when you're close to something you want.

Recognizing ethical issues is the most important step in understanding business ethics. An ethical issue is an identifiable problem, situation, or opportunity that requires a person to choose from among several actions that may ① be evaluated as right or wrong, ethical or unethical. ② Learn (→Learning) how to choose from alternatives and make a decision requires not only good personal values, but also knowledge competence in the business area of concern. Employees also need to know when to rely on their organizations' policies and codes of ethics or ③ have discussions with co-workers or managers on appropriate conduct. Ethical decision making is not always easy because there are always gray areas ④ that create dilemmas, no matter how decisions are made. For instance, should an employee report on a co-worker engaging in time theft? Should a salesperson leave out facts about a product's poor safety record in his presentation to a customer? Such questions require the decision maker to evaluate the ethics of his or her choice and decide ⑤ whether to ask for guidance.